Refund policy

Refund & Return Policy

At Wiki Special, your satisfaction matters to us. We want you to shop with confidence and enjoy your skincare and beauty essentials.

7-Day Return Policy

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • Products must be unused, unopened, and in their original packaging.

  • You must provide your order number or proof of purchase.

  • Skincare and beauty products that have been opened or used may not be eligible for return due to hygiene and safety reasons, except where required by applicable law or for defective or incorrect items.

To request a return, contact our customer support team through our website's contact page with your order details and reason for the return. Please wait for return instructions before sending any item back.

30-Day Refund Policy

You may contact us about a refund within 30 days of receiving your order.

Refund requests may be considered for eligible cases, including:

  • Items received damaged or defective.

  • Incorrect products delivered.

  • Approved returns that meet our return conditions.

Once your returned item has been received and inspected, we will notify you of the refund decision. Approved refunds will be issued to your original payment method where possible, or through another mutually agreed method.

Please allow additional time for your bank or payment provider to process the refund.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photographs of the item and packaging. We will review the issue and help arrange an appropriate resolution.

Non-Returnable Items

For hygiene and safety reasons, opened or used skincare and beauty products may not be eligible for return, except where required by applicable law or when the item is defective or incorrect.

Return Shipping

Return shipping costs and any applicable charges will be communicated when your return request is approved. For damaged, defective, or incorrect items, we will advise you on the appropriate return arrangements.

Contact Us

For all refund and return inquiries, please reach out to Wiki Special Customer Support through our website's contact page.

Wiki Special — Your Skin, Your Confidence, Your Glow.